Perfect for businesses that want a centralized platform for email, phone, conferencing, social media, texting, and file sharing. Unified Communications is changing the way that businesses communicate while increasing productivity and workplace mobility.
What is Unified Communications (UC)?
Unified Communications (UC) is the integration of real-time, enterprise, communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types.
When Should You Use Unified Communications?
By combining telephony and business data on the same network, it gives firms the ability to combine and use voice, data (and video) information in their common business applications, saving and forwarding whole instant message streams, faxes, e-mails, voice phone calls or videoconferencing sessions as chunks of data.
Clearly the benefits of UC are many. Put simply the need to be able to communicate face-to-face across any and all mediums on any device at any time is paramount for brands wishing to survive and thrive in today’s world.
Benefits of Unified Communications
Cost Savings: Being based on a digital network, UC can also offer cheaper calls than traditional telephony. With voice and video being carried as data over the public network, there is scope for businesses to lower their phone bills by using a unified system.
Simplified Billing: Unified Communications can simplify billing and systems administration, and potentially lower the overall costs of conferencing by combining disparate services through one vendor. UC can also give the business predictable bills, so they know what their monthly spend will be.
Mobile Friendly: People that rely on mobility in connection can remain connected with their smartphones and mobile devices even when they are outside the office or home.
Presence: Presence can indicate whether the recipient is available on their mobile, home phone, desk phone, and so on; and whether they are in a meeting, working from home, or driving between meetings.
Contact Management: It provides a single, easily-accessible phone book for all business contacts, which can be accessed from multiple devices and locations. This is possible because UC information is held on a central server, which can be accessed over the network.
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