Transitioning your business communications environment from a traditional on-premise phone system to a cloud-based unified communications solution is no longer a question of if, but instead when?
You are probably aware that UCaaS is one of the fastest-growing communications solutions in the industry and in very high demand by businesses of different shapes and sizes – small to mid-sized companies, large businesses, and global enterprises.
It’s also a very crowded space from both a vendor and solution perspective. It’s very difficult to evaluate which UCaaS vendor and solutions are right for your business. You shouldn’t blindly select a UCaaS vendor without doing a lot of due diligence like demos and presentations.
The Gartner Magic Quadrant is one of the most well-respected reports in the communication and collaboration space. Every year, companies fight for a chance to be listed in one of the significant segments of the report, from leaders to challengers, niche players, and visionaries.
This year’s Magic Quadrant for Unified Communications as a Service was just as exciting as ever. In the latest report, Gartner even suggested that 40% of all telephony purchases by 2023 will be made through a cloud-based suite. As a result, various aspects of the MQ changed to focus on the new nature of the marketplace. For instance, up until recently, Cisco and Microsoft weren’t featured as front-runners of the UC market. However, this year, both companies have gained ground.
Top 20 UCaaS Vendors and Solutions
Top 20 based on UCaaS offering, technologies, pricing and user ratings:
Who loves Zoom conferencing? If you do, you might be interested in their newly released UCaaS offering called Zoom Phone. Simply put, Zoom Phone unifies your phone, chat, meetings, and video into a single platform. It features an enterprise cloud phone system, centralized management for quick provisioning and user management as well as enterprise-class reliability and quality of service.
Best of all is the price. Zoom Phone is affordable for all businesses with prices starting at just $12.49/User/Month. You can also customize your Zoom Phone with features like metered calling billing options, toll-free, additional phone numbers, metered calling plans, and unlimited calling plans.
Product(s): Zoom Phone Pricing: Starting at $12.49/User/Month, Contact Sales Internet Rating: 4.6/5
Nextiva offers UCaaS solutions for both small and medium-sized businesses and large enterprises. Nextiva enterprise voice services deliver seamless global communication on any device including crystal-clear voice calls, instant messaging, and video conferencing.
The Nextiva Business Communication Suite offers a truly unified experience with VoIP, Sales CRM, Helpdesk Software – all on one platform (NextOS) for your business.
Product(s): Nextiva Business Communications Suite Pricing: $20-$30/User/Month, Contact Sales User Rating: 4.6/5
Star2Star (StarBlue) offers a full spectrum of communications solutions in what they’ve coined as the world’s first complete unified communications (UC) system. Star2Star’s UCaaS platform offers voice, video, fax, mobile, chat, and presence management. And thanks to a merger with Blueface, the leading UCaaS vendor in Europe, Star2Star has is now a leading global provider with wide-ranging capabilities and a geographically dispersed customer base.
Star2Star’s StarCloud+ architecture is designed for businesses that require high-quality voice, redundant networks for continuity, and ultra-reliable communications. It offers some of the highest SLAs in the industry at an affordable price. For small to medium businesses, Star2Star StarCloud offers less complexity and best capabilities for its employees and customers.
Product(s): StarBlue, Star2Star StarCloud, Start2Star StarCloud+ Pricing: Contact Sales User Rating: 4.5/5
Vonage has long been known as a leader in Voice over Internet Protocol (VoIP) and they are now a force to be reckoned with in the Unified Communications and UCaaS space. Vonage Business offers a high-quality and robust UCaaS platform that consolidates applications and services into a single communications platform.
Just imagine all of your messaging, video, conferencing, contact centers, business apps, and chat functionality are integrated into the UCaaS platform and accessible on all devices.
Product(s): Vonage UCaaS, Vonage Business Pricing: Contact Sales User Rating: 4.5/5
Masergy’s UCaaS platform is powered by Cisco and purpose-built to deliver UCaaS availability in 120 Countries, SIP trunking in 25 Countries and less than 1-millisecond jitter. Masergy UCaaS solutions allow teams to collaborate in the way that works best from them – call, video, voice conference or chat. Masergy also offers a dedicated project manager and unlimited training and support.
Product(s): Masergy UCaaS, Masergy Team Collaboration Pricing: Contact Sales User Rating: 4.5/5
Dialpad was founded in 2011, backed by $3 million in funding from Google Ventures. Dialpad was recently named as a Visionary in Gartner’s Magic Quadrant for Unified Communications as a Service (UCaaS) in 2019. Their UCaaS solution includes a wide range of services such as voice, video, group messaging, SMS, MMS, conferencing, as well as documents and screen sharing services.
Dialpad Talk is built entirely on the Google Cloud platform for mobility, flexibility, and security. It features such as real-time transcriptions and post-call action points. It’s also great for integration apps like G Suite, Office 365, and Salesforce.
Product(s): Dialpad UCaaS, Dialpad Talk Pricing: Contact Sales User Rating: 4.5/5
You’ve heard of Google, right? You’ve probably used a lot of their services. What you might not know is that Google is also a major player in the Unified Communications as a Service (UCaaS) space.
The Google UCaaS platform includes Hangouts Meet, Chat, and Google Voice. Google Hangouts Meet is its audio and video conferencing service. Google Hangouts Chat provides group and one-on-one chat. Google Voice provides phone service and features like voicemail transcription. It will also incorporate Google Ai which will be interesting to see how businesses start to implement and use that technology with their communications.
Product(s): Google UCaaS, Google Voice, Google Meet, Google Chat Pricing: Contact Sales User Rating: 4.5/5
AT&T Office@Hand recently replaced AT&T Collaboration for UCaaS. AT&T Office@Hand offers mobile-first voice, video, conferencing, messaging, and team collaboration.
It features fully integrated phone, fax, and messaging, extensions and all-in-one numbers, voice conferencing, enhanced voicemail, toll-free numbers and integration with apps like Salesforce, Google, Zendesk, Microsoft Office 365 and more.
Platform Name: AT&T Office@Hand Pricing: Contact Sales User Rating: 4.4/5
Orange Business Services delivers the tools needed to facilitate better collaboration for your digital transformation. This includes tailor-made unified communications solutions for your business for flexibility and autonomy while eliminating risk. increasing security and maintaining budgets.
Orange’s UCaaS offering includes collaboration and communications solutions such as Business Talk, Business Together Microsoft, Business Together Cisco, Business Together as a Service, Open Videopresence and Audio and Web Conferencing.
For mobility, Orange offers Business Everywhere Smart, Device Management Premium and Telecom Expense Management. Combine that with social networking solutions such as Flexible Storage and Business Together Sharespace.
Product(s): Orange Business Services – Collaboration, Mobility, Social Networking Pricing: Contact Sales User Rating: 4.4/5
Microsoft has emerged as a leading provider of Unified Communications as a Service (UCaaS) thanks to its Microsoft Teams platform. Microsoft Teams is one of the fastest-growing collaboration apps in the business market. Microsoft Teams support everything from personal messaging to enterprise telephony and meeting capabilities. Telephony services are available through certified business phones in the ecosystem. However, the largest driver for Teams implementation is Microsoft Office 365.
Product(s): Microsoft Teams Pricing: Contact Sales User Rating: 4.4/5
RingCentral is one of the top UCaaS vendors in the industry and has one of the best UCaaS platforms with flexible plans, upfront pricing, and high-quality service offerings. RingCentral has invested heavily in AI solutions for sales productivity, CSP integrations, and enhanced alternatives for performance analytics. RingCentral has also made significant investments and acquisitions in contact center space as well to further bolster their UCaaS offering.
The RingCentral Office is an all-in-one cloud communications and collaboration platform for phone, online meetings and team messaging. In addition, certain products are available individually such as meetings, team messaging, contact center and engage which is an Omni-digital platform.
Product(s): RingCentral Office, RingCentral Enterprise Pricing: $19.99-$49.99/User/Month, Contact Sales User Rating: 4.3/5
LogMeIn GoToConnect offers the power and reliability of Jive’s cloud VoIP phone systems with GoToMeeting’s web, audio, and video conferencing into one simple, reliable and flexible solution.
With GoToConnect, your employees can meet, talk, chat, text and collaborate seamlessly through a single application. In addition, LogMeIn offers two contact center solutions including NICE inContact and Jive Contact Center. Recent enhancements to LogMeIn platforms include Alert Center Portal and inContact Bundles.
Product(s): LogMeIn GoToConnect Pricing: Contact Sales User Rating: 4.3/5
Avaya Cloud Office is an impressive UCaaS platform with 100+ business integrations which provides a truly customized unified communications experience. Avaya UCaaS is packaged and priced to get your business up and running fast. It’s also flexible which allows you to scale over time.
Avaya’s UCaaS solution, Cloud Office, goes way beyond a simple cloud-based phone system to deliver chat and SMS, calling, file sharing, task management, virtual meeting rooms, screen share, and analytics. Plus, the 100 ready-to-use business integrations out of the box.
Product(s): Avaya Cloud Office Pricing: Contact Sales User Rating: 4.2/5
8×8 has made a name for itself in the UCaaS space with its powerful X-Series platform which provides a single cloud solution for voice, meetings, collaboration, call center and more. 8×8 X-Series is well suited to the small and mid-sized business market. It’s also great for businesses that are in search of a UCaaS solution that offers flexibility and scalability.
8×8 Express is a complete small business phone system with unlimited calling, video conferencing, messaging and more.
Product(s): 8×8 Express, 8×8 X Series Pricing: $12-$172/User/Month, Contact Sales
User Rating: 4.2/5
Mitel has emerged as a value leader for unified communications as a service (UCaaS) and hosted PBX. With more choices, cost-effective pricing and incentives, Mitel help their customers leverage unified communications at their own pace to drive efficiencies in their business processes and to better collaborate within their organization and with their customers and partners.
Mitel’s UCaaS offering is primarily delivered via channel partners like Global Consulting Group (GCG) and is complemented with direct sales. There are two primary UCaaS products – Mitel MiCloud and Mitel MiCloud Connect which support unified messaging, meetings, staff messaging, email to fax, and more. Mitel also offers managed and professional services for support. In addition, Mitel connects to the Google Platform.
Product(s): Mitel MiCloud, Mitel MiCloud Connect, Mitel Team Collaboration, Mitel MiVoice Pricing: Contact Sales User Rating: 4.2/5
Like Microsoft, Cisco has entered the enterprise communications and collaboration space with its own UCaaS platform. Cisco has always been regarded as a leader in unified communications (UC) vendor for on-premise hardware. They were recently recognized as a leader in Gartner’s Magic Quadrant for Unified Communications as a Service (UCaaS).
The Cisco UCaaS platform now includes Webex Contact Center, Webex Teams, Meetings, and Calling. This covers everything from calling, messaging, meetings, team collaboration, contact centers, and integrated devices.
In addition, Cisco is able to support its customers with calling and collaboration services delivered on-premises, from the cloud, or any combination of both.
Product(s): Cisco UCaaS, Cisco Webex Contact Center, Cisco Webex Teams Pricing: Contact Sales User Rating: 4.1/5
Amazon fully entered the UCaaS race in 2019 with Amazon Chime and Connector. Amazon Chime is a fully managed unified communications solution hosted on the AWS (Amazon Web Services) suite. It offers cloud-based voice, video and chat for business use. Features include audio and video calls over WiFi or 4G/5G, chat rooms, screen sharing, online meetings and video conferencing, and group messaging.
In launching Chime, Amazon took a similar approach to other competitors by offering it free on a one-to-one (1:1) basis. There’s no cost to make singular calls to colleagues and for paying customers there is no ongoing commitment which means you can cancel at any time.
Amazon Voice Connector enables businesses to migrate their telephony workloads to AWS. Voice Connector can be used for low-cost SIP trunking from on-premises or cloud-based phone systems.
Product(s): Amazon Chime, Amazon Connector Pricing: Contact Sales User Rating: 4.1/5
PGi GlobalMeet’s cloud-based voice solution combines a hosted phone system with the best collaboration and communications capabilities on a single platform. GlobalMeet Cloud PBX which provides high-quality audio and the ultimate reliability. GlobalMeet Collaboration offers audio, web and video conferencing solutions helps increase productivity while improving collaboration. And with Online Events from GlobalMeet, you can present to 100 people or 10,000 which is great for webinars and webcasts.
Product(s): PGi Cloud PBX, PGi GlobalMeet Collaboration, PGi Online Events
Pricing: Contact Sales
User Rating: 4.1/5
Fuze UCaaS solutions are built on a highly resilient cloud infrastructure and feature a network engineered for quality of service to deliver state-of-the-art enterprise IP PBX voice services. Furthermore, Fuze has data centers in multiple countries around the world ensuring best-in-class services so you don’t have to worry about call quality or dropped calls.Because Fuze is cloud-based, users are able to connect via laptops, desk phones, or mobile devices. Fuze also offers expanded capabilities with voice and messaging such as IM, presence, and group messaging on the same app.Fuze UCaaS is the ideal solution for medium to large businesses and large enterprise customers.
Product(s): Fuze UCaaS, Fuze Enterprise Cloud Voice
Pricing: Contact Sales
User Rating: 3.7/5
Intrado delivers industry-leading unified communications as a service (UCaaS) with a portfolio of supporting solutions, all backed by a next-generation managed MPLS network and hybrid deployment options that help businesses move to the cloud at their own pace.
Intrado UCaaS includes enterprise-class VoIP, instant messaging and presence, mobility, audio, video and web conferencing, unified messaging, as well as integration with cloud contact center solutions, team collaboration, and a variety of storage, CRM and other applications.
Product(s): Intrado UCaaS, VoiceMaxx CE, MaxxConnect SIP Trunking, Cisco Webex Pricing: Contact Sales User Rating: No Data
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