Frontier $10.5B Verizon acquisition off to a Rocky Start


Frontier says it's making progress in solving issues in its new wireline properties, but that's little solace to some users who have been without service since the transition began on Friday.

The acquisition includes approximately 2.1 million broadband connections, 3.3 million voice connections and 1.2 million FiOS video subscribers, along with the related incumbent local exchange carrier businesses (ILEC), providing services to commercial, residential and wholesale customers in California, Texas and Florida, according to the release.

Five days after the cable TV/Internet switchover to Frontier Communications from Verizon FiOS in the Tampa Bay market, I'm giving Frontier's performance a "C-" with a strong recommendation to improve.

Update: The transition's off to a bit of a rough start, as DownDetector shows outages in some Frontier service areas, as well as some that weren't tied to the deal.

We believe that the Verizon deal will drive stronger revenue generation at Frontier Communications, prove accretive to its free cash flow growth and help it retain dividend sustainability.

However, a number of consumers continue to call News Channel 8 to report problems.

Specific complaints included the loss of movies formerly purchased from Verizon, a total loss of all services for one customer since Friday, missing on demand channels and lengthy wait times for those attempting to get through to customer service. We are aware of some customers who have reported issues, and resolving the issues is a top priority for Frontier.

Frontier did apologize today, saying, "This is not the result we intended". Our intent is to address all customer needs and concerns and customers with questions should contact Frontier Customer Service at (800) 921-8101 or go to meetfrontier.com.

"I've been getting DNS issues off and on since the swap, it appears others are completely offline", he told El Reg. "There may be a period of time where some titles aren't available", the company representative wrote. "As valued members of the Frontier team, they will ensure continuity of existing customer relationships".

Frontier also said the new customers from Verizon coming on board will get the same rates they were paying to Verizon, save for some "minor variations" in taxes, surcharges and fees that vary by state.

In short, when the takeover is complete, Frontier will roughly double in size.

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#frontier #verizon #fios #serviceissues

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