Frequently Asked Questions?
Who is Netari?
Netari is a technology consultancy and services support company that provides vendor sourcing, engineering, acquisition, project management and support of information technology and telecommunications services. The foundation of our client relationship begins with understanding the application, objectives and goals of executive management in order to present the best technology solution(s) and vendor recommendations available to meet those goals and objectives To achieve this, Netari has established a diverse supplier portfolio comprising of fully-vetted, top-tier carriers and service providers. The true value of what we offer our clients is a relationship that is objective, unbiased and that offers an impartial viewpoint.
Why would a Company be interested in Netari's services?
Because we do not technically “work” for a supplier, the company can represent multiple providers, and therefore maintain a “consultative” client-approach versus selling a product or service. We don’t really care which supplier a client chooses to go with because all the suppliers we work with are fully vetted. Our position is to ensure that the recommended solution is the right one for the needs of the client. It is very difficult to get that kind of objectivity from a supplier’s direct sales team.
What value does Netari bring to a Company?
Our clients trust us! Beyond our objective, vendor-neutral approach, we're Industry-Insiders that understand how to pair the best technology solutions and vendors to meet our clients desired outcome. Our clients see us as their partner and we consider this to be the single largest measure of our true value.
Will we pay more than buying direct?
It is required by each supplier that pricing is the same for both the indirect sales channel and the direct sales channel. Both channels represent the suppliers as a sales organization and the carrier will not risk undermining its credibility by giving preferential treatment to a particular channel. The indirect sales channel represents a large percentage of the overall sales revenue for each supplier and the relationship with the indirect sales channel would be negatively impacted if there was a bias in terms of pricing. It could be argued that the indirect sales channel is a less costly sales model than a direct sales team because there are no salaries, overhead and benefits paid to an indirect sales team. We only get paid on what we sell for the supplier.
Isn't Netari just a middle man?
Virtually every carrier and service provider has two sales organizations; a direct sales team and an indirect sales team. Netari is part of the indirect sales channel that works with 200+ carriers, service providers, manufacturers and developers. As a result of these established relationships, we have either APIs or secure web access into every suppliers billing systems, provisioning systems, etc., just like a direct employee. We have the same visibility into the ordering and repair systems as the direct sales people do. We also have access to the same support and repair organizations as the supplier-direct team. Those organizations support both channels.
Due to these relationships, we have access to most of the executive level management for each supplier, often times getting things done quicker than a supplier-direct sales team
Is there a downside to working with Netari?
Because clients are not contracting with us, the company should be viewed like a direct sales team. The clients contract is with the supplier, not us. There’s no exposure to the client in any way. The company has a supplier channel manager that it reports to for each supplier, just like a direct sales team. Our clients know all of our supplier channel managers (for each supplier they are using) and the client has access to them and their leadership team, at any time. Like a direct sales team, clients can go to the supplier channel manager with concerns and have the company removed from the account if needed. That said, we go to great lengths; to make sure our clients have executive level involvement with all of the suppliers they are doing business with through the company.
What type of support does Netari offer its Clients?
Clients are supported by the company’s back office and support resources, as well as direct support and escalation contacts with suppliers. Clients are provided account information, circuit ID’s, customer care and repair contact info to the carriers directly. Once a trouble ticket is entered into their system, we are able to work directly with the supplier’s internal contacts to assist in the resolution of the issue.
How does Netari make money?
Netari is compensated by its partner network for the solutions our company engineers for its clients. Compensation is provided on a monthly basis for the duration of the contract term by the supplier(s) our clients choose. It is sometimes said that compensation dictates behavior; our compensation is based upon supporting our clients’ needs over the long term, not by hitting a sales quota. Because of this, we are better able to serve and support our clients needs over the long term and, as a result, able to develop stronger relationships.
What is the Clients relationship with the supplier?
Our clients have direct contracts with the carriers who are providing services and solutions to their business. In addition, we also supply our clients with an independent, dedicated back-office to provide additional technical assistance and customer support. This includes escalation contacts with each supplier in the event of a service issue.
How does an indirect sales team differ from a direct sales rep?
Our supplier relationships include direct access to 200+ suppliers including CenturyLink, AT&T, Verizon, Windstream, Integra, Level 3 Communications, TNCI, Momentum and Equinix to name a few. To learn more bout our supplier portfolio, vist our "Supplier Resources" tab under "What We Do".
What other things should a Client know about Netari?
- Netari represents itself as the service provider from a sales, service, and solution standpoint
Agents are authorized by the supplier to present its complete line of products and services
Clients sign an engagement letter with Netari, which simply outlines the relationship and scope of services between the client and the company.
Whether supplier-direct or indirect sales team, neither have the ability to actually fix service problems. Both channels are reliant on the repair organizations for that supplier to resolve repair issues. Account teams can escalate and “birddog” repair issues on behalf of the client.
All contracts are completed directly with the supplier, ‘not’ resold contracts
All billing will come directly from the supplier – ‘not’ through Netari.
All existing contracts stay in place; there is no “conversion” to Netari because the company is an indirect partner with the supplier.
Netari is not an aggregator or reseller of IT or telecommunications services.
Netari is an indirect sales channel for these different suppliers.
There is no extra charge to work with Netari; the company is compensated directly by the carrier or service provider as their indirect sales channel.
The client pays identical rates whether working with the suppliers direct team, with Netari, or both.
Agents have the same reporting structure as a supplier direct sales team - Sales manager, Director, Sales VP and Executive Sales VP. Both the direct and indirect sales channels meet at the Executive Vice President level.
The company currently has a global supplier portfolio of 200+ IT, telecom and emerging technology companies including manufacturers, carriers, service providers and developers.
What is Vendor Management?
The term vendor management is used when describing the activities included in researching and sourcing vendors, obtaining quotes with pricing, capabilities, turnaround times, and quality of work, negotiating contracts, managing relationships, assigning jobs, evaluating performance, and ensuring payments are made.
What is a Service Assessment?
Service assessments can come in different forms, from strategic assessments to performance and customer service assessments. However, the basic purpose is the same: a service assessment is a review of an organization’s processes or strategy; its purpose is to identify areas for improvement. Service assessments should always end in a list of recommendation for an organization.
What is a Bill Audit?
A bill audit is a comprehensive review of an organization's utility invoices to include Telecommunications, Information Technology, Security, Software, Equipment and Mobile invoices in order to track billing errors and evaluate rate plans to make suggestions for further savings.
What is the difference between a Supplier and Vendor?
Supplier vs. Vendor: Some sources define a supplier as a business or person that make goods available to another business or service. ... By contrast, a vendor is a business or person who purchases products from a company, then sells them to someone else.
What is Supplier Relationship Management?
Supplier relationship management is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to an organization in order to maximize the value of those interactions.
Netari is an IT and Telecom consulting firm that offers a diverse and comprehensive portfolio of technology products, solutions, and services to businesses, municipalities, and non-profits in the US and internationally.
Netari helps executives and senior-level leaders manage technology projects with a proven process that begins with discovery, planning & strategy, and evolves into a successful implementation and ongoing lifecycle support.