Perfect for businesses that want feature rich calling with improved call quality, simplicity, flexibility, and affordability. Hosted VoIP is quickly replacing local and long distance POTS lines and PRI due to the immense features and benefits associated with the service.
What is VoIP?
The term “hosted VoIP” has both broad and narrow definitions. In the broadest sense, hosted VoIP applies to any type of VoIP phone services, from residential to business-class. In the business environment, a hosted VoIP service is provided by a third party (externally hosted VoIP), or “hosted” on servers inside the company using it (premises hosted VoIP). Vendors exist for each type of business-oriented hosted VoIP phone service.
Typically, however, hosted VoIP means a voice over IP (VoIP) service for organizations that is provided by an outside vendor. The hosting is usually done in colocation (multiple companies using one facility) data centers. People using hosted VoIP phone services should make sure that the data centers have sufficient power, connectivity, and redundancy to provide high availability.
Hosted VoIP phone services usually include both the ability to make and receive calls over the internet and the ancillary telephony services that are needed for business use, such as voicemail, call routing, virtual attendant, etc. Administration for hosted VoIP business phone system is usually provided through web browsers.
When Should You Use Hosted VoIP?
Business can benefit from services where the VoIP equipment, servers and services are hosted by the VoIP provider, which manages calls and routes them to and from the subscriber’s existing telephony system and equipment. Hosted VoIP is also frequently referred to as managed VoIP and can save companies from the potentially expensive costs of having to invest in VoIP equipment and manage the system.
As with all VoIP (or Internet telephony) solutions, hosted VoIP services use packet-switched telephony to transmit calls over the Internet as opposed to the circuit-switched telephony used by the traditional Public Switched Telephone Network (PSTN), although in some hosted VoIP cases calls from the subscriber are routed over the PSTN to the hosted VoIP PBX system.
Benefits of Hosted VoIP
Cost Savings: It is inexpensive for local, long distance, and international calling in comparison to traditional phone service. Cost savings are also achieved by limiting the amount of hardware needed.
Feature Rich: It contains powerful features such as call forwarding, HD voice, n-way calling, caller-ID, voice mail to email and more. Features are configured through a web browser.
Scalable: Organizations are able to add and setup employees quickly without purchasing hardware. Employees are able to work remote with plug and play functionality.
Simple: Remote system and user management via online portals.
VoIP, SIP, Hosted Voice Service Providers
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