Industry News & Articles

April 4, 2020

 As the world moves into yet another week of the COVID-19 crisis, I’m feeling lucky and proud to be part of a technology supplier community that continues to stand strong and make positive differences...

March 14, 2020

The COVID-19 pandemic continues to shake up the world as we know it:  people’s lives, businesses, the entire world’s economy, and everything in between. Terms that didn’t exist more than ten years ago...

February 4, 2020

In our constantly evolving and fast-paced industry, businesses are increasingly moving to independent technology agents and IT consultants instead of siloed direct sales reps. There are a number of fa...

January 1, 2020

It’s hard to imagine that 2020 is here… It seems like a few short years ago we were talking about 2010 and hype around cloud computing. Fast forward to today and it’s clear that we’re embarking on wha...

December 3, 2019

Many professionals use the terms “call center” and “contact center” interchangeably. However, there is a world of difference between the two. Having the right type of center for your business can dram...

November 6, 2019

A service level agreement (SLA) is a set of promises made by the supplier of IT services to their customer. It is a legal agreement that sets the expected level of service the customer will receive an...

October 16, 2019

Should your business be using Network as a Service (NaaS)? If your business is looking to lower networking costs, expand an enterprise-wide area network, or inject more predictability and reliability...